Privacy policy

1. Controller

The controller processing personal data is Rafano s.r.o., operator of the LUCERO trade name (the “controller”).

2. What data we process

We process the following categories of personal data:

• Identification data (first name, last name, company name)
• Contact data (phone number, where applicable address)
• Data from the content of telephone communication
• Technical data from browsing the website (cookies, see the separate document)

3. Purposes of processing

• Communication with prospective and existing clients
• Preparing quotes and concluding contracts
• Performing contracts and providing services
• Bookkeeping and compliance with legal obligations

4. Legal basis

We process personal data on the basis of Article 6(1) GDPR, in particular:

• performance of a contract or pre-contractual steps,
• compliance with legal obligations (in particular accounting and tax),
• the controller’s legitimate interest (communication with clients),
• the data subject’s consent where required.

5. Retention period

We keep personal data for as long as necessary to fulfil the purpose, but no longer than required by law (e.g. accounting records for 10 years).

6. Recipients

Personal data may be disclosed to the following categories of recipients: IT and hosting providers, accountants and tax advisers, analytics and marketing platforms (Google, Microsoft) to the extent necessary for measuring campaigns, and public authorities in cases required by law.

7. Your rights

• Right of access to your personal data
• Right to rectification of inaccurate data
• Right to erasure (the “right to be forgotten”)
• Right to restriction of processing
• Right to data portability
• Right to object to processing
• Right to lodge a complaint with the Office for Personal Data Protection of the Slovak Republic or with the supervisory authority in the EU member state of your habitual residence

8. Contact

You can exercise your rights using the contact details listed on the website’s homepage (phone).